How do I make a return/exchange?
To make a return submit your Return Request Here with your email address and order number.
How many days do I have to make a return?
You have 21 days from the delivery date to submit your return request.
Customers are eligible for one (1) exchange for a different size, if available within 21 days of shipping arrival date.
Customers are responsible for all shipping cost which include; the return of item(s) and the shipping label for the new exchange order.
What items are returnable?
- Items must be in the original condition, unworn and unwashed with tags attached and original packaging. Damaged returns will NOT be accepted.
- Please note that shipping and handling fees are not refundable.
The following items are excluded and cannot be returned:
- Free gifts or promotional items
- Items marked FINAL SALE
- Worn items
- Items with scents, deodorant, and signs of wear.
- Shipping fees
Can I get my money back?
For all returns, we issue store credit only. Refunds are not available.
Unfortunately, if the item is marked FINAL SALE it cannot be returned.
Are there any return fees?
Return shipping postage is the sole responsibility of the customer.
How soon will I receive my store credit?
Once we have received your return please allow up to 5-7 business days for your store credit in the form of a Van Esther E-Gift Card to be issued. E-Gift Cards never expire, and are redeemable right away
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team within 3 days via the Online Request Form. Once we receive your request, we will be in contact with you to resolve the issue.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- Outside the terms of our Return Policy
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
By making a purchase on www.vanesther.com you agree to this return policy.
Helpful Hint: Van Esther is not responsible for returns until they reach our Returns Department in Des Moines, IA. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Van Esther will not issue store credit for your returns.