Van Esther Stands behind the quality of everything we sell and throughly inspects orders before they are shipped out. We know that ordering online is not easy task and to make it easier, please refer to the size guide before placing your order. If your order falls within the Return/Refund Guidelines, We are happy to accept your a return for a refund *minus shipping cost and 8% processing and restocking fees.
Items must be returned within 7 days of delivery date to submit your return request. Return with original receipt or packaging slip. Items must be in the original condition, unworn and unwashed with tags attached and original packaging. Damaged returns will NOT be accepted.
A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to Van Esther. Failure to do so may result is us not being able to process the return.
Return shipping postage is the sole responsibility of the customer.
Once we received your return please allow up to 5-7 business days for refunds to issued.
Once we have received your return please allow up to 3-5 business days for your store credit to be issued.
Still have questions? Email us at SUPPORT@VANESTHER.COM with your full name, order number and we will get back to you shortly.
Van Esther reserves the right to not accept returns, if your return items are outside the terms of our Return Policy. By making a purchase on www.vanesther.com you agree to this return policy.