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        What is Zip?                

        Zip is an installment payment platform that lets you pay for your purchase using a credit or debit card. Zip automatically splits the purchase amount into 4 payments, every two weeks. Zip empowers our VanEstherFam to buy now and pay over time!

        What information does Zip ask for?

        Zip will ask for your name, address, date of birth, a US mobile number, and a US debit or credit card for sign up. Additionally, Zip requires a mobile phone number and text message verification to get started instead of having a traditional username and password.

        How do I sign up for Zip?

        It’s easy! Sign up while you checkout on the Van Esther website. For the initial sign up, Zip will ask for your date of birth, a US mobile number and a US debit or credit card. Once you’ve entered your information, you'll know if you are approved instantly!

        How can I check my Zip orders or account?

        You can check current and past orders on the Zip Customer Portal. Simply log in to view your account by entering your mobile number or email address. Log into Zip's Customer Portal at the following link: 

        Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.

        If you need help accessing your account, please contact Zip Support directly at the following link to submit a request:

        Will I be notified about my Zip installments?

        Zip notifies customers with payment reminders via SMS and email before each payment is due.

        When is my first Zip payment due?

        Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.

        How do full refunds work with Zip?

        In cases where orders are cancelled and a full refund must be issued, customers are only refunded the amount they have paid to-date via their installments. Zip will then cancel all future payments. Refunds can take 2-3 business days to process, depending on the financial institution.

        Example: You make a $100 purchase. You pay the first initial installment of $25 at checkout. Later, the order is cancelled. A refund of $25 is issued, and the remaining installments (which total out to $75) will be cancelled by Zip.

        How do partial refunds work with Zip?

        When a partial refund is issued in cases such as one item is out of stock out of several items, Zip will reduce the last installment amount by the amount that was refunded. If the refund amount is greater than the last installment amount, Zip will deduct the partial refund from your last and second to last installment - and so on.

        Example: You make a $100 purchase. Each installment payment is $25 each. You pay the first initial installment of $25 at checkout. Later, Van Esther refunds $50 on your purchase. The value is applied to the last of their installments, and then to the next-to-last installment - and so on - until the entire refund amount has been applied. Below is a break down of what the refund(s) would look like.

        • $25 - PAID.
        • $25 - The second installment remains and is still due on the original due date.
        • $25 - REFUNDED.
        • $25 - REFUNDED

        If I return my Zip order, will I receive a refund?

        Online returns from Van Esther are refunded via store credit in the form of a Van Esther E-Gift Card code. Refunds issued for returned items do not affect your Zip installments. When returning items by mail on a purchase made using Zip, you will still need to complete your payments to Zip as Van Esther processes returns and refunds separately.

        Please allow 5-7 business days after your return package is received at our Distribution Center for processing. You will receive an email after your return has been processed by our Returns Department. Your E-Gift Card code will be sent to the email on file for the order in question. This store credit can be used for online purchases on the Van Esther website and never expires!

        For information on Van Esther’s Online Return Policy, please click


        For further information about the refund process, please visit the Zip support site